Digital Vehicle Inspection (DVI) Training at Champion Service Advisor College
We're raising the standard—one clear, honest inspection at a time.
At Champion Service Advisor College, we train service advisors differently when it comes to Digital Vehicle Inspections. Drawing from years of real-world experience in our own busy shop in Durham, North Carolina, we teach advisors how to use DVIs not as a sales tool, but as a powerful way to build genuine trust and help customers truly understand their vehicle's condition. Our DVI training focuses on turning technical findings into simple, meaningful conversations that customers value—showing them exactly what’s happening with their vehicle in a way that feels transparent and caring. Advisors learn to present inspections calmly and clearly, guiding decisions that protect the customer’s safety, time, and long-term vehicle health—without pressure, fear tactics, or pushy sales language. It’s the same straightforward, customer-first approach we use every day in our own shop, where clear DVIs lead to informed choices, fewer surprises, and relationships built on trust. Whether you're new to DVIs or looking to elevate your process, our training helps you create smoother, more confident experiences—for your customers, your technicians, and your entire shop. The complete Champion DVI Training program is coming soon.
At Champion Service Advisor College, we’re excited to offer DVI training that focuses on clarity, respect, and genuine understanding. We teach advisors how to use digital vehicle inspections to create calm, visual conversations that let customers clearly see their vehicle’s condition and explore options at their own pace. The result is customers who feel informed and in control, making choices that keep their vehicles safe and reliable longer—while building real trust that brings them back. It’s the same honest, straightforward approach we’ve honed over years in our own shop in Durham, North Carolina, and it consistently leads to smoother days, happier customers, and stronger relationships for everyone involved.
One of the most exciting things Champion Service Advisor College offers is practical, values-driven DVI training that helps advisors become true partners with their customers. We show you how to present inspections with clear photos, simple explanations, and respectful pacing—so customers feel heard, understood, and empowered to make the right choices for their safety and budget. No pressure, no urgency—just honest guidance that builds lasting trust and makes every visit feel supportive. It’s the same customer-first method we use daily in our own busy shop in Durham, North Carolina, and it’s proven to create positive experiences that keep customers coming back with confidence.
DVI School is advanced professional training for those who want to master how inspections are reviewed, prioritized, and explained at a high level.
This program goes far beyond taking photos or filling out reports. It focuses on decision-level communication—how to translate vehicle condition into clarity, confidence, and trust, without pressure or confusion.
The systems taught here are built from real shop operations and refined through daily execution. They address the mistakes that cost shops credibility, approvals, and long-term customer relationships—mistakes most training never touches.
This is not entry-level instruction.
It is structured, disciplined training designed for professionals who expect more from themselves and from the work they put their name on.
If you are serious about raising your standard, you’re in the right place.
Welcome to Champion Service Advisor College
We're raising the standard for service advisors—one honest conversation at a time. At Champion, we believe the best advisors aren't salespeople—they're trusted guides who protect customers, support technicians, and help shops run with integrity and calm confidence. Drawing from real-world experience in our own busy shop in Durham, North Carolina, our training focuses on clear communication, ethical decision-making, and building relationships that last. No pressure tactics. No gimmicks. Just practical skills that make a real difference for customers, teams, and shops. The all-new online home for Champion Service Advisor College is coming soon. Join the waitlist below to be the first to know when we launch—and get early access to exclusive resources designed to help you grow with purpose.
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